OPEN POSITION: Virtual Systems Program Coordinator

Reports to: Fiscal Operations Director
FLSA Status: Full time, Exempt
Hours: 40 hours/week; some evenings and weekends
Location: South Portland and Lewiston, ME

Position Summary

Responsible for supporting the Dempsey Center mission, vision, values, and work culture.

The Virtual Systems Program Coordinator (VSPC) is responsible for coordinating and overseeing our comprehensive virtual platforms to ensure efficient digital workflow for all staff delivering client programming. The VSPC is also responsible for coordinating our effort to reach more people in Maine (and beyond).

We are seeking a unique combination of technological skills and social services experience to help provide cancer support to people impacted by cancer. The VSPC will play a role in building Dempsey Center infrastructure and systems to address current and future virtual needs.

Responsibilities and Expected Outcomes 

  • Manage a grant-funded “telecommunications network” project involving multiple cancer care sites in Maine. Communicate with staff and project funders to track needs and progress; complete quarterly reporting; and liaise between our client program staff and project consultants.
  • Coordinate and support our staff’s implementation of virtual cancer support groups, wellness classes, and related educational programming. Help build strong infrastructure for our current virtual programming and develop new content in partnership with agency staff and external partners.
  • Help cross-train Dempsey Center staff in best practices and strategies for hosting successful virtual programs with older adults.
  • Support Dempsey Center staff, of varying technical abilities, to enhance and develop virtual programming, efficient data management, and client communications.
  • Participate in staff meetings and weekly individual and group supervision.
  • Performs other duties as requested.

Required Knowledge, Skills and Abilities

  • Associate Degree minimal; Bachelor’s degree preferred.
  • At least two years’ experience in a professional role requiring advanced technological proficiency with virtual platforms and electronic/digital data management systems/applications (e.g. Zoom, Office 365 – Teams/Forms, Adobe Pro, etc.)
  • Highly effective communication skills (speaking, reading, writing, active listening, presentation, etc.)
  • High comfort level with presenting to individuals and groups.
  • Resourceful, well-organized, responsive, communicative – all on a daily basis.
  • Effective analytical skills.
  • Ability to work collaboratively and effectively with individuals at all levels of the organization.
  • Ability to make well-reasoned decisions, both independently and as part of a team.
  • Ability to follow-through to meet organizational and client needs.
  • Ability to use discretion in handling confidential information.
  • Ability to work independently and as part of a team.
  • Ability to express and maintain an open and confident mindset as well as a positive attitude.

Required for all employees:

  • Background check
  • Annual flu immunization

Licensure, Registration, and Certification

  • Valid Maine driver’s license is required.

Language Skills

Ability to read, analyze, and interpret complex documents. Ability to effectively communicate with employees, clients, Board members, donors and potential donors, volunteers, consultants, advisors, and members of the community.

Math Skills

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Computer Operations

  • Requires intermediate or better proficiency with Adobe Creative Cloud, or equivalent.
  • Requires intermediate or better proficiency with learning management systems.
  • Requires intermediate or better proficiency with Microsoft Office 365 including Word, Excel, Publisher, PowerPoint and Outlook, or equivalent.

Responsibility for Confidential Matters

Works regularly with highly confidential information. Must comply with confidentiality policies and procedures. Utmost discretion and integrity are required for the job.

Responsibility for Getting Along with Others

Regularly represents the Dempsey Center and interprets its policies and practices to all types of people within and outside the organization. Assumes responsibility for harmonious relationships. Treats everyone with dignity and respect.

Supervision

  • No supervision of staff is required for position.
  • Receives very general guidance based on broad objectives for the job. Work is carried out in collaboration with others while maintaining alignment with organizational directives and guidelines. Independent judgment is used to achieve assigned objectives.

Dexterity

The job requires some motor ability such as the handling or operation of a telephone, personal computer, copy machine, etc.; such operations are not a primary component of the job, nor is speed a basic requirement.

Service Environment

Employee may work remotely, in the Lewiston Center, and/or in South Portland Center. Employee will also conduct outside meetings and calls on a regular basis. Work may be conducted inside/outside, in varying types of weather, in shared space.