Reports to: Fiscal Operations Director
FSLA Status: Exempt
Hours: 24-32 hours/week; some evenings and weekends
Location: Portland, ME
Responsible for supporting the Dempsey Center mission, vision, values, and work culture.
The House Manager for Clayton’s House will plan, coordinate and oversee the daily operations of Clayton’s House. They will work to ensure the safety of all guests, volunteers and staff, while creating a warm and welcoming “home away from home” for all who stay at the house.
Responsibilities and Expected Outcomes
- Oversee the daily operations of the home, which include (but not limited to) scheduling guests, arranging for their orientations, check-in and check-outs.
- Coordinate 24-hour on call support for guests.
- Work with social workers of cancer treatment centers to educate their staff about Clayton’s House, referral procedures, policies, etc.
- Recruit, retain and oversee Clayton’s House volunteers, with assistance from the Dempsey Center Volunteer Coordinator.
- Create, update and maintain all necessary policies and procedures.
- Conduct new guest orientations, ensuring policies and procedures are reviewed with each guest.
- Responsible for maintaining household and guest goods and supplies.
- Create and oversee the Board approved budget for Clayton’s House and work closely ensuring budgets are set and not exceeded.
- Provide coordination of the Clayton’s House Advisory Committee.
- Working with the Development Team, present information about Clayton’s House in the community to potential donors, referral sources, seek out speaking engagements, etc.
- Coordinate cleaning, maintenance and repairs of Clayton’s House; when appropriate, arranging contracts for maintenance services, inclusive of trash removal, landscaping, security, snowplowing and other ongoing services, communicating any unsafe circumstances and managing disputes with these service providers where appropriate.
- Minimum of 3 years experience in hospitality, property management, or business administration or similar preferred.
- Bachelor’s in business, health services, social services, hospitality or non-profit leadership preferred but not required.
- Highly organized and detailed oriented.
- Highly effective communication skills (speaking, reading, writing, active listening, presentation, etc.).
- Highly effective communication and interpersonal skills to properly engage guests in stressful situations and medical crisis.
- Effective analytical skills.
- Ability to manage appropriate professional boundaries with families and volunteers.
- Ability to relate to people of diverse backgrounds.
- Ability to work collaboratively and effectively with individuals at all levels of the organization.
- Ability to make well-reasoned decisions, both independently and as part of a team.
- Ability to effectively manage a wide array of tasks, projects and responsibilities.
- Ability to follow-through to meet organizational and client needs.
- Ability to use discretion in handling confidential information.
- Ability to work independently and as part of a team.
- Ability to see both the larger picture and detailed steps needed to achieve the organization’s goals and objectives.
- Ability to maintain focus on multiple projects and appropriately prioritize activities.
- Ability to solve complex problems.
- Ability to meet job performance measures with minimal oversight and guidance.
- Ability to express and maintain an open and confident mindset as well as a positive attitude.
Licensure, Registration, and Certification
Valid Maine Driver’s License
Ability to read, analyze, and interpret complex documents. Ability to effectively communicate with employees, Board members, donors and potential donors, volunteers, consultants, advisors, and members of the community.
Requires intermediate or better proficiency with Microsoft Office 365 including Word, Excel and Outlook, or equivalent.
Responsibility for Confidential Matters
Works regularly with highly confidential information. Must comply with confidentiality policies and procedures. Utmost discretion and integrity are required for the job.
Responsibility for Getting Along with Others
Regularly represents the Dempsey Center and interprets its policies and practices to all types of people within and outside the organization. Assumes responsibility for harmonious relationships. Treats everyone with dignity and respect.
Receives very general guidance based on broad objectives for the job. Work is carried out in collaboration with others while maintaining alignment with organizational directives and guidelines. Independent judgment is used to achieve assigned objectives.
- Must be able to exert moderate physical effort with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and frequently lift and carry material weighing up to 25 pounds.
- Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.
- Must be able to perform physical tasks including shoveling snow, lifting objects weighing as much as 25 pounds, bending, stooping and reaching.
- Driving may be necessary to attend meetings and trainings but is not a primarily and essential job responsibility.
Works regularly under desirable conditions with little or no disagreeable features. Illumination and ventilation are good, and distractions may be frequent. Risks of exposure to hazardous conditions and blood borne pathogens are minimal.