POSITION: Client Services Specialist
DEPARTMENT: Front Office
SUPERVISOR: Director of Operations
FLSA STATUS: Non-Exempt (40 hours/week)
GENERAL DESCRIPTION OF RESPONSIBILITIES:
The Client Services Specialist (CSS) is a key position for all internal and external client interaction. The CSS is the Dempsey Center’s first point of contact for most of our clients. Their primary responsibility is linking new and established clients to center services and programs and helping to facilitate an optimal client experience. Accordingly, daily administrative functions of this position include: assisting client arrivals, answering the phone and email inquiries, scheduling appointments for clients, and maintaining current and accurate knowledge of all Dempsey Center services and program offerings. The CSS conducts and oversees Dempsey Center client orientations and tours, and assists with the training and supervision of volunteers. Position requires evening hours and an occasional Saturday.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Two years of customer service experience is required and experience in social service or healthcare strongly preferred. Exceptional verbal and written communication skills and the ability to interact comfortably and professionally with individuals at multiple levels (clients, donors, staff, public). Must be able to understand, read, write and clearly speak English proficiently.
Strong computer literacy in windows-based applications – Word, Excel, Internet, Outlook, scheduling and other software programs, is required. Must be a self-starter, have excellent organizational, planning and time management skills and be able to work independently and adapt to constantly changing interactions. Must possess high degree of confidentiality and act professionally and tactfully at all times with clients, co-workers, volunteers, outside contractors and healthcare providers.
High school diploma or GED is required.
CERTIFICATIONS AND LICENSES