OPEN POSITION: Development Database Lead

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Reports to: Chief Advancement Officer
FSLA Status: Exempt
Hours: 40 Hours/week

 

Dempsey Center Mission + Values

At the Dempsey Center, our mission is to make life better for people impacted by cancer. Our core focus is on meeting our clients where they are and offering care and community that supports them in every part of their journey. We are seeking candidates who are passionate about our mission, eager to support our clients, and who live and model our core values of compassion, teamwork, humility, resilience, and commitment.

Position Summary

The Development Database Lead plays a crucial technical role in the Advancement Department’s daily operations and is responsible for all aspects of daily gift processing and timely acknowledgement of gifts for the Dempsey Center. The person in this role will lead the development and maintenance of the Dempsey Center’s Constituent Relationship Management (CRM) platform, Blackbaud Raiser’s Edge Database and NXT, and will collaborate with and support the Advancement team by pulling and mining data to understand key trends and generate insights to inform improved engagement and stewardship. The Development Database Lead will manage the integrity of donor data and to ensure all the right processes and protocols are operationalized in the system. To maintain accurate recordkeeping, the Development Database Lead will liaise with the Accounting Department to ensure consistency across departments in the tracking of contributed income. To support donor retention and stewardship, the Development Database Lead will also create and implement thoughtful strategies for thanking and recognizing donors of all gift levels, to ensure a timely and accurate acknowledgment process.

Critical qualities for this position include an interest in managing data and leveraging it to expand possibilities for increased donor revenue.  The role requires strong technology skillsets, an eagerness to expand knowledge base around Blackbaud Raiser’s Edge Database and NXT, and an exemplary attention to detail.

Key aspects of the role include:

  • Serve as the organizational expert for Blackbaud Raiser’s Edge Database and NXT, and DonorDrive.
  • Manage Blackbaud Raiser’s Edge Database and NXT, including gift entry, acknowledgments, donor demographics entry, report generation & analysis, and donor record management. Review system data health on annual basis and recommend/implement updates as necessary to improve performance.
  • Generate insights and reports supporting both database and webview users that support donor engagement and stewardship activities.
  • Produce all queries, lists, and reporting to support Advancement team members, and to liaise with Accounting, including special reporting for audit information, etc.
  • Support Advancement team fundraising targets through exceptional acknowledgment processes and follow-up to donors including appropriate and timely information regarding Dempsey Center activities related to the donor’s gift.
  • Monitor donor movement along the gift continuum for continued stewardship and growth. Identify new opportunities to grow portfolio engagement by leveraging data-driven strategies.
  • Create and implement processes to track and report on donor retention.
  • Maintain integrity, confidentiality, and security of donor data, identifying areas where policies and procedures should be created/revised to improve data entry efficiency, data integrity, and security.
  • Research ways to improve efficiencies for current data management processes.

Qualifications

  • Bachelor’s degree and 1-2 years of database management experience preferred, or applicable employment experience.
  • High level skillsets in Microsoft applications will be considered a plus, including proficiency in Excel and mail merge features.
  • Proficiency in relational databases; Blackbaud Raiser’s Edge Database and NXT and DonorDrive experience strongly preferred.
  • A proven aptitude for and interest in database management.
  • Excellent interpersonal skills; proven ability to work effectively as part of a collaborative team.
  • Highly self-motivated and experienced in managing multiple priorities.
  • Regular, punctual, and predictable onsite attendance is an essential element of this role.
  • Excellent organizational and time management skills and strong attention to detail; ability to work effectively as part of a team in an active and open office environment.
  • Strong verbal and written communication skills.

Diversity, Equity, and Inclusion at the Dempsey Center

The Dempsey Center promotes a culture of inclusion and seeks talented staff from diverse backgrounds. The Dempsey Center encourages applications from qualified candidates of every age, race, national origin, gender, gender identity, sexual orientation, ability, and veteran status.

Licensure, Registration, and Certification

  • Valid Maine Driver’s License

Language Skills

Ability to read, analyze, and interpret complex documents. Ability to effectively communicate with employees, clients, Board members, donors and potential donors, volunteers, consultants, advisors, and members of the community.

Math Skills

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Computer Operations

Requires intermediate or better proficiency with Microsoft Office 365 including Word, Excel, Powerpoint, and Outlook, or equivalent.

Responsibility for Confidential Matters

Works regularly with highly confidential information. Must comply with confidentiality policies and procedures. Utmost discretion and integrity are required for the job.

Adheres to Dempsey Policies + Culture

Regularly represents the Dempsey Center and interprets its policies and practices to all types of people within and outside the organization. Assumes responsibility for harmonious relationships. Treats everyone with dignity and respect.

Supervision Received

Receives very general guidance based on broad objectives for the job. Work is conducted in collaboration with others while maintaining alignment with organizational directives and guidelines. Independent judgment is used to achieve assigned objectives.

Supervisory Responsibilities

This is not a supervisory position.

Dexterity

The job requires some motor ability such as the handling or operation of a telephone, personal computer, copy machine, etc.; such operations are not a primary component of the job, nor is speed a basic requirement.

Required for all employees

  • Background check
  • Annual flu immunization
  • COVID19 vaccination