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Client Experience Specialist Assistant

POSITION: Client Experience Specialist Assistant
DEPARTMENT: Front Desk Support
REPORTS TO: Client Experience Manager
LOCATION: Lewiston, Maine

Purpose of Position: The Volunteer assigned to Client Services Assistant provides services to enhance the client experience. This is accomplished by taking responsibility for completing administrative tasks in a timely and organized manner to assist staffers at the front reception area.

Commitment: Standard 3-4 hours weekly shifts

  • Morning shift: 9:00 am – 1:00 pm
  • Afternoon shift: 12:00 – 4:00 pm
  • Evening shift: 4:00 -7:30pm
  • Coverage for meeting as needed

Regular Duties Include: 

  • Register clients for programs either in person or by phone
  • Greet and welcome clients; directing inquiries to designated department
  • Checking clients in for appointments and programs (using MindBody)
  • Calling to confirm future appointments for the next business day
      • Confirming, canceling or rescheduling appointments in MindBody
      • Creating “contact logs” of interactions in MindBody with clients
  • Answer client questions as they arise, referring people to the website
  • Answer the phone and direct calls to staff as needed
  • Willingness to take on additional tasks such as mailings or other projects that may arise
  • Maintain general appearance of the spaces within the Center (library, coffee and side tables, periodicals, pamphlets)
  • Will assist with room set-up as required for programs, functions, or events

Qualifications:

  • High respect for diverse lifestyles, values, and beliefs; having an attitude of acceptance toward all feelings
  • Knowledgeable of the Center’s programs and services
  • Advanced computer skills and proficient in Microsoft Office applications
  • Demonstrates professionalism with all clients and staff having warm and friendly disposition when managing calls and visitors
  • Professional appearance
  • Excellent verbal, written, communication, and interpersonal skills
  • Proficient with a multi-line phone system
  • Comfortable working independently and in a team environment
  • Detail-oriented
  • Empathic and caring, open minded, dependable with a healthy sense of humor

General Requirements:

  • Must attend position specific training
  • Must attend Dempsey Experience Training
  • Maintains professional behavior, dress, and appearance at all times while volunteering
  • Must use discretion and protect the confidentiality of all Dempsey Center clients.; HIPAA-specific training will be provided.

Required for All Volunteers:

  • Background check
  • Annual Influenza Immunization or Declination Notice
  • COVID-19 vaccination + Bivalent Booster

Diversity, Equity, and Inclusion at the Dempsey Center
The Dempsey Center promotes a culture of inclusion and seeks talented staff from diverse backgrounds. The Dempsey Center encourages applications from qualified candidates of every age, race, national origin, gender, gender identity, sexual orientation, ability, and veteran status.

At the Dempsey Center, we celebrate diversity, advance equity, and create a culture of respect and belonging built on safety, human dignity, and bravery.