Reports to: Fiscal Operations Director
FSLA Status: Non-exempt
Hours: Up to 40 hours per week
Location: South Portland and Lewiston, ME
The Client Services Specialist (CSS) supports and advances the Dempsey Center’s mission by supporting front desk operations in both Lewiston and South Portland, helping to connect clients to services through phone calls, virtual conferencing, leading introductions and orientations to the Center, assisting and supporting clients as needed. The CSS manages the client intake process, scheduling of appointments and serves as the first point of contact for people visiting the Center.
Working with a team of CSS and volunteers in both Lewiston and South Portland and as an integral member of the Operations Team, the Client Services Specialist will support the Center’s vision, values, and organizational culture by ensuring clients and visitors are welcomed in a caring and compassionate manner, and by delivering high quality administrative operations.
Orient Clients to Dempsey Center
Ambassador to Dempsey Center
Prepare Physical Space for Client Experience
Support of General Operations
The Dempsey Center promotes a culture of inclusion and seeks talented staff from diverse backgrounds. The Dempsey Center encourages applications from qualified candidates of every age, race, national origin, gender, gender identity, sexual orientation, ability, and veteran status.
Ability to read, analyze, and interpret complex documents. Ability to effectively communicate with employees, clients, Board members, donors and potential donors, volunteers, consultants, advisors, and members of the community.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Requires intermediate or better proficiency with Microsoft Office 365 including Word, Excel, Powerpoint, and Outlook, or equivalent.
Works regularly with highly confidential information. Must comply with confidentiality policies and procedures. Utmost discretion and integrity are required for the job.
Regularly represents the Dempsey Center and interprets its policies and practices to all types of people within and outside the organization. Assumes responsibility for harmonious relationships. Treats everyone with dignity and respect.
Receives guidance based on specific deliverables for the job. Work is carried out in collaboration with others while maintaining alignment with organizational directives and guidelines.
The job requires some motor ability such as the handling or operation of a telephone, personal computer, copy machine, etc.; such operations are not a primary component of the job, nor is speed a basic requirement.
Required for all employees: